« Le Monde formule week-end+ »: des abonnements pleins de bugs…

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Depuis quelques semaines, je me suis réabonné au Monde. Oui, je sais, ça va en choquer quelques uns, qui ne comprennent pas comment on peut s’abonner à un journal aussi critique envers certains sujets qui nous tiennent à coeur. Mais c’est comme ça, c’est viscéral, petit je le lisais, et de nos jours, je n’ai pas trouvé mieux … même si la qualité du Monde a tendance à laisser à désirer ces derniers temps (titres racoleurs, choix de couvertures ambigües, etc.). Mais moi, ce qui m’embête le plus avec Le Monde, c’est que leurs formules d’abonnement ne sont pas fiables…

Et en plus, ce n’est pas la première fois que cela m’arrive. Déjà, il y a quelques années, j’avais souscrit à la même formule d’abonnement « Le Monde formule week-end+ »: vous êtes abonnés à l’édition numérique, et recevez la version papier le vendredi et le samedi soir. Tout cela pour 19 euros par mois. Un bon compromis, sachant que de toute façon, j’achète chaque semaine le numéro du vendredi soir… Et déjà, lors de mes précédents abonnement, le même problème s’était produit: le livreur oublie de passer…

Quand je dis oublie, c’est un euphémisme. Il a plutôt l’air en vacances, mon ami le livreur. Et il choisit bien ses week-end, comme celui du 22 et 23 décembre dernier (avant Noël) ou celui du 29 et 30 décembre (avant le jour de l’an). Que les livreurs du Monde ne soient pas fiables, c’est une chose. Mais que les abonnés en fassent les frais, c’est inadmissible.

Un bon service, c’est un service pour lequel la satisfaction du client fait partie des priorités. Je me permets donc de rappeler ici les 14 principes qui font loi au sein d’une société nommée … Amazon, et dont Le Monde ferait peut-être bien de s’inspirer.


Leadership Principles

We use our Leadership Principles every day, whether we’re discussing ideas for new projects or deciding on the best approach to solving a problem. It is just one of the things that makes Amazon peculiar.


Customer Obsession

Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.


Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job ».

Invent and Simplify

Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here ». As we do new things, we accept that we may be misunderstood for long periods of time.

Are Right, A Lot

Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.

Learn and Be Curious

Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

Hire and Develop the Best

Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.

Insist on the Highest Standards

Leaders have relentlessly high standards – many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.

Think Big

Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.

Bias for Action

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.


Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.

Earn Trust

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.

Dive Deep

Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.

Have Backbone; Disagree and Commit

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.

Deliver Results

Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

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